Christmas delivery and returns

Extended Return Period for Christmas Gifts Purchased After November 1, 2025

Do you need to return or exchange a Christmas gift? Christmas gifts purchased after November 1, 2025 can be returned until January 8, 2026.

We recommend placing your order no later than Monday, December 15th if you want delivery before Christmas. Please note that this is an estimated date. We will do our best to ensure delivery before Christmas, but we cannot guarantee it, as shipping times may vary depending on your location.

Exchanging Products

As usual, we offer free exchanges for returned items.

How to Return Your Order

Please create a return label via our online return portal. Here you will also find specific return instructions based on your preferences.
Once your registration is completed, you will receive your return label, which should be used to send the package back to us.

The return shipping fee is listed in our return portal and will be deducted from your refund once we have received and processed your return package. Our goal is to make the return process as smooth and efficient as possible so you can receive your refund without unnecessary delays.

Processing Time

Our standard processing time is up to 14 business days from the day we receive your return at our warehouse. During busy periods – such as Black Week, Christmas, and sales events – processing times may be longer.