Terms and conditions

General Information

- Aya Universe ApS

- CVR: 45317633

- Warehouse: Haraldsvej 66 D, 8960 Randers SØ

- Email: info@aya-s.dk

All prices include VAT, taxes, and duties. Aya-s reserves the right for sold-out items and any typographical errors. When you place an order with us, you will receive an order confirmation by email. This confirms that we have received your order and establishes a binding purchase agreement. If you do not receive a confirmation after completing your order, it may be due to an incorrect email entry or the confirmation ending up in your spam folder. Please contact us at info@aya-s.dk if you have any questions. We aim to assist you as quickly as possible.

Delivery

All orders are in Norway & Sweden are shipped with Bring. Delivery time is 2–4 business days.

All orders are in Rest of the world are shipped with UPS. Delivery time is 2–4 business days.

Payment

Your payment will only be charged once the physical item has been shipped or the digital item has been created, unless otherwise stated in your order or agreed upon.

We do not offer price matching during promotional campaigns.

Payment Authorisation

When using a debit or credit card, the transaction amount will be reserved until your order has been processed and shipped. Once the order is dispatched, the reserved amount is withdrawn from your account. The reservation period may vary depending on the product.

Debit Card Authorisation

If you use a debit card, the amount will appear as reserved on your account, reducing your available balance. If you or Aya-s cancel the order, the funds cannot be withdrawn, but the reservation will still apply for a certain period. Only your bank or card issuer can release this reservation.

Credit Card Authorisation

For credit cards, the amount will be withdrawn and shown in your account overview only after Aya-s has processed and charged your order.

All prices listed on the website include VAT.

Aya-s uses a secure payment server that encrypts all data using SSL protocol, ensuring that your information remains secure and unreadable by third parties.

Right to Claim

In accordance with EU law, you have a 2-year warranty on all products. This warranty covers manufacturing defects and material faults.

Please notify Aya-s of any faults or defects as soon as possible after receiving the product.

The right to claim does not apply to misuse or abnormal handling of the product.

Aya-s covers the cost of returns to a reasonable extent.

You can submit a claim by contacting us on: info@aya-s.dk

Claims sent as cash on delivery will not be accepted.

Right of Withdrawal

According to EU consumer law, you have a 14-day right of withdrawal on your purchase. This also applies to Aya-s. Please note that items purchased on sale cannot be refunded or cancelled.